My Schedule Adherence

Agents who have been set-up to do so can view their Schedule Adherence scores.

What do you want to do?

Tasks in this Topic Include:

Related Tasks:

View Schedule Adherence

Agents can view their schedule adherence performance.

To view your Schedule Adherence:

  1. Select My Schedule Adherence from the left navigation menu.

  2. Select a From and Todates in the calendars.
NOTE: The selection range is limited to one week or less.
  1. Select View.
  2. Select the magnifying glass icon to view the details.